NO PROPERTY INFORMATION THIS KEYWORD: PROM **************************************************************** *** INDUSTRY RATES *** **************************************************************** -SOME INNPOINTS LOCATIONS ARE PLEASED TO OFFER DISCOUNTED RATES TO TRAVEL AGENTS. THIS WILL ALLOW YOU TO EXPERIENCE THE OUTSTANDING SERVICE AND FACILITIES OFFERED BY OUR PARTICIPATING PROPERTIES FIRST HAND. SINCE OUR PROPERTIES ARE INDEPENDANTLY OWNED AND OPERATED..DISCOUNTS MAY NOT BE AVAILABLE AT ALL LOCATIONS. THOSE THAT OFFER A TRAVEL INDUSTRY RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. TRAVEL AGENT INDENTIFICATION OR IATA NUMBER IS REQUIRED AT CHECK-IN. THIS PROPERTY WAS BUILT CIRCA 1886 AND LAST RENOVATED IN 1987/1999. ARABIC AND ENGLISH ARE SPOKEN. CHAIN DID NOT DEFINE KEYWORD **************************************************************** *** HELP *** **************************************************************** -ALL RATES..PROPERTY DESCRIPTIONS..AND AVAILABILITY INFORMATION IS ACESSIBLE THROUGH THE GDS..AND MOST IMPORTANTLY IS CURRENT. OUR CUSTOMER SERVICE DESK AGENTS RELY ON THIS INFORMATION AS MUCH AS YOU DO..SO WE REALIZE THE IMPORTANCE OF KEEPING IT UP TO DATE. BUSINESS HOURS - 24 HOURS/DAY..7 DAYS/WEEK CUSTOMER SERVICE HELP DESK - 800-401-2262 OR 505-247-2333 -OUR CUSTOMER SERVICE PERSONNEL ARE TRAINED IN A NUMBER OF AREAS FROM ACCESSING RATE AND AVAILABILITY INFORMATION TO UPDATING THE GDS DATABASE. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. -OUR CUSTOMER SERVICE AND GDS HELP DESK IS HERE TO ASSIST YOU I YOU EXPERIENCE DIFFICULTIES IN ACCESSING INFORMATION..SELLING A ROOM TYPE..OR RECEIVING A CONFIRMATION. -COMPLIMENTARY BREAKFAST IS PROVIDED. **************************************************************** *** GROUPS *** **************************************************************** -ALL BOOKINGS OVER 4 ROOMS FOR THE SAME GUEST AND/OR SAME DATES CONSTITUTES A GROUP. ALL GROUPS MUST CALL TO BOOK AND CONFIRM. INNPOINTS 1-800-401-2262 505-247-2333 505-247-8200 - FAX -CHILDREN UNDER 12YRS. OF AGE STAY FREE WHEN SHARING A ROOM WITH PARENTS. ---------------------------------------- -ROLLAWAY - NOT AVAILABLE -CRIB - NOT AVAILABLE -EXTRA PERSON - NO CHARGE -PETS ARE NOT ACCEPTED. INNPOINTS REWARDS **************************************************************** *** CORPORATE TRAVELERS *** **************************************************************** -INNPOINTS PROPERTIES THAT OFFER A CORPORATE RATE WILL REQUIRE IDENTIFICATION IN ORDER TO QUALIFY FOR THE DISCOUNT. COMPANY IDENTIFICATION OR BUSINESS CARD IS REQUIRED AT CHECK-IN. **************************************************************** * BOOK * **************************************************************** -PLEASE BE CAUTIOUS WHEN BOOKING MULTIPLE BOOKINGS UNDER THE SAME NAME AND PNR. IT IS IMPORTANT THAT THE HOTEL DOES NOT MISTAKE MULTIPLE BOOKINGS FOR DUPLICATES. WHENEVER POSSIBLE PLEASE INCLUDE THE GUEST NAME ON EACH RESERVATION. -WHEN BOOKING MULTIPLE SEGMENTS AGENT **MUST** END TRANSACT AFTER EACH BOOKING. INNPOINTS WILL **NOT** BE RESPONSIBLE FOR OVERBOOKINGS ARISING FROM NOT FOLLOWING PROPER PROCEDURE. -ALL CUSTOMER SERVICE DISPUTES MUST BE FILED WITHIN 90 DAYS OF ARRIVAL DATE. BY NOT FOLLOWING THESE PROCEDURES GUEST ASSUMES RESPONSIBALITY FOR ALL CHARGES OUTSIDE OF 90 DAYS. -WE PROCESS REJECTED RESERVATION SEGMENTS..AS WELL AS PENDING RESERVATIONS THAT DISPLAY TO YOU ON A REQUEST STATUS. PLEASE BE PATIENT IN WAITING FOR A RESPONSE. IN SOME CASES..SUCH AS INTERNATIONAL BOOKINGS OR WHEN AVAILABILITY CANNOT BE IMMEDIATELY VERIFIED..IT CAN TAKE UP TO 24 HOURS FOR A RESPONSE IF YOU DO NOT RECEIVE A CHANGE IN SEGMENT STATUS WITHIN THIS TIME FRAME..PLEASE CONTACT OUR CUSTOMER SERVICE DESK. 10 PERCENT COMMISSION IS PAID TO TRAVEL AGENTS WHEN BOOKING COMMISSIONABLE RATES. BIG CIVIL WAR AREA GREAT ARTS COMMUNITY AND HISTORIC WALKING TOURS FILM STUDIOS WITH TOURS DAWSONS CREEK FILMING AND MORE TRAVELING MUSICALS CHARTER FISHING SWIMMING AND BOATING HORSEDRAWN CARRIAGE RIDES AND PADDLEWHEEL STEAMBOAT CRUISES FINE SHOPPING AND DINING AREA MUSEUMS GOLF COURSES ANTIQUE SHOPS WILMINGTON NORTH CAROLINA STEMMERMANSS INN IS LOCATED IN THE HEART OF HISTORIC DOWNTOWN WILMINGTON AND THE CENTRAL HISTORIC BUSINESS DISTRICT. - JAZ ROOM 7 - ROOM 7 - QUEEN BED WITH PULL OUT SOFA QUEEN-PULLOUT-KITCH-LNDRY-WWW-CATV-RIVER VIEW - PRESIDENTIAL SUITE - PRESIDENTIAL SUITE - QUEEN BED QUEEN-KITCH-LNDRY-WWW-CATV-RIVER VIEWS - SK1 ROOM 3 - ROOM 3 - KING BED WITH PULL OUT SOFA KING-PULLOUT-KITCH-LNDRY-WWW-CATV-CITY VIEWS - SQ1 ROOMS 1-4 OR 5 - ROOMS 1-4 OR 5 - QUEEN BED QUEEN-PULLOUT-KITCH-LNDRY-WWW-CATV-CITY VIEWS - STE ROOM 2 - ROOM 2 - 2 DOUBLE BEDS WITH PULL OUT SOFA 2 DBLS-PULLOUT-KITCH-LNDRY-WWW-CATV-CITY VIEW -ALL RESERVATIONS REQUIRE A 1 NIGHT DEPOSIT BY VALID CREDIT CARD WITH EXPIRY DATE - AMERICAN EXPRESS-AX / MASTERCARD-MC/IK/CA/EC VISA-VI/BA / DISCOVER CARD-DS. -GUEST ADDRESS..PHONE NUMBER..AND ARRIVAL TIME ARE REQUIRED FOR CONFIRMATION. PLEASE MESSAGE REQUESTED INFORMATION IN THE /SI-FIELD WITH EACH REQUEST. CHAIN DID NOT DEFINE KEYWORD EACH SUITE IS FULLY EQUIPPED WITH KITCHENETTES COFFEE MAKER MICROWAVE REFRIGERATOR SINK STOVE STACKABLE WASHER/DRYER DISCREETLY TUCKED AWAY CATV HBO PRIVATE TELEPHONE LINES AND NUMBER LOCAL CALLS ARE FREE SOFA SLEEPER IN MOST ANSWERING MACHINE. FAX/COPIER LOCATED IN MAIN OFFICE. SMOKING IS NOT PERMITTED AT THE PROPERTY. IN THE HEART OF THE CENTRAL BUSINESS DISTRICT OF DOWNTOWN WILMINGTON ON THE WATERS OF CAPE FEAR STEMMERMANS INN WITH A HISTORY OF ITS OWN IS LOCATED IN THE ENTIRELY RENOVATED VON KAMPEN BUILDING WHICH HONORS DOWNTOWN WILMINGTONS LAST VICTORIAN FACADE. ALSO LOCATED BETWEEN FINE SHOPPING AND DINING AREAS OF CHANDLERS WARF AND THE COTTON EXCHANGE WITH IMMEDIATE ACCESS TO A RIVERFRONT BOARDWALK COBBLESTINE STREETS OF YESTERYEAR ANTIQUE SHOPS MUSEUMS HORSEDRAWN CARRIAGE RIDES THALIAN HALL THE BROADWAY OF WILMINGTON AND MANY POINTS OF INTEREST WITHIN WALKING DISTANCE. ACCEPTABLE CREDIT CARDS GUARANTEE AX CA DS VI DEPOSIT AX CA DS VI FORM OF PAYMENT AX CA DS VI